Refund Policy

Winly Refund Policy

Last Updated: April 28, 2026

Welcome to Winly. We are committed to delivering a powerful, all-in-one platform that helps you manage projects, teams, clients, finances, and more in one place. This Refund Policy outlines the terms under which refunds may be issued for subscriptions and services purchased through Winly.

1. Subscription-Based Services (General Policy)

Winly operates as a subscription-based SaaS platform. By purchasing a subscription, you gain access to a wide range of integrated tools and features designed to streamline your business operations.

  • All subscription fees are billed in advance (monthly or annually).
  • Payments are non-refundable, except as explicitly stated in this policy.
  • Access to the platform continues until the end of the current billing cycle after cancellation.

2. Free Trials & Evaluation Period

We may offer free trials or limited-access plans to allow users to evaluate Winly before committing.

  • We strongly encourage users to fully evaluate the platform during the trial period.
  • Once a paid subscription begins, it is considered acceptance of the platform “as-is.”

3. Eligibility for Refunds

Refunds may be considered under the following limited circumstances:

A. Duplicate Charges

If you were accidentally charged more than once for the same subscription period, we will issue a full refund for the duplicate payment.

B. Billing Errors

If you were incorrectly charged due to a system error, we will investigate and issue a refund if the claim is valid.

C. Exceptional Circumstances

In rare cases, we may offer refunds at our sole discretion, including:

  • Technical issues that prevent core functionality and cannot be resolved within a reasonable timeframe
  • Verified account access issues caused by our system

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Failure to cancel before the renewal date
  • Partial use of a subscription period
  • Change of mind after purchase
  • Lack of usage or underutilization of features
  • Issues caused by third-party integrations or user error
  • Business decisions, staffing changes, or operational changes

5. Cancellation Policy

You may cancel your subscription at any time:

  • Cancellation will take effect at the end of the current billing cycle
  • You will retain access to Winly until that period ends
  • No partial refunds will be issued for unused time

6. Add-Ons, Custom Services, and One-Time Purchases

If Winly offers add-ons, implementation services, or custom work:

  • These are non-refundable once delivered or initiated
  • Any exceptions must be agreed upon in writing prior to purchase

7. Chargebacks & Disputes

If you initiate a chargeback without contacting us first:

  • We reserve the right to suspend or terminate your account
  • You may lose access to your data and services

We encourage you to contact us directly to resolve any billing issues quickly and fairly.

8. How to Request a Refund

To request a refund, please contact us at:

Email: info@winly.io
Subject Line: Refund Request

Include:

  • Your account email
  • Transaction details
  • Reason for the request

We aim to review all requests within 5–10 business days.

9. Policy Updates

We may update this Refund Policy from time to time. Continued use of Winly after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this policy, please contact:

Winly Support Team
info@winly.io